IntelliHose Return & Warranty Policy

1. 12-Month Warranty + 30-Day Hassle-Free Returns

Every IntelliHose comes with a 12-month warranty. You may request a return within 30 days of delivery if there’s a verified product issue.

2. How It Works

Contact our support team and let us know what’s going on. A short message—and ideally a photo or video—helps us quickly assess the situation.

We’ll verify the issue and offer a solution: a refund, replacement, or simple fix. If a return is needed, we’ll send you specific instructions (don’t return items to the address on the box).

Once your return arrives, your refund or replacement is processed within 3 to 15 business days, depending on your payment method.

3. When Return Shipping is Covered

We cover return shipping if:

• The item arrived damaged or defective
• The wrong product was sent
• The product doesn’t match the listing
• Parts were missing
• There’s a confirmed quality issue

Please include clear images or video so we can resolve things quickly.

4. When Return Shipping Isn’t Covered

Return shipping and/or restocking fees may apply if:

• You changed your mind or ordered the wrong item
• The item arrived later due to events beyond our control
• The item was used or installed incorrectly
• The product is no longer in new condition

5. Refund Timelines

Once your return is processed:

• Credit/Debit Card: 4–16 business days
• PayPal: Up to 3 business days
• Klarna / Buy Now, Pay Later: Up to 15 business days

If your refund hasn’t shown up after that, contact us or your payment provider.

6. Our Promise

We built IntelliHose around simplicity and trust. That’s why our return policy is clear, fair, and customer-first. If something’s not right, we’ll make it right.